Love INC work often starts with a client or household.

The client shows the person your team is serving. The household helps your team understand who else may be part of the same assistance story.

Requests, referrals, vouchers, verifications, and needs met are easier to understand when they are connected to the right person or household.

Each person belongs to one household — their primary home. You don't add the same client to two households.

When a client is connected to another family, or splits time between two homes — a shared-custody child, or a client whose parent is a separate client — keep them in one household and record the second connection as a relationship. Open the client, go to the Relationships tab, and use Create to link them to the related person or household.

See Relationships and Households for step-by-step instructions.

Record a client's living arrangements, and other household-level details, in Household Questions on the household record rather than on the individual client. This is different from pregnancy center (CPC) clients, who record living arrangements in the Demographics section of their own client record; see Client Records and History.

Search before adding a new client or household. Duplicate people can split history and make assistance harder to review.