These steps are for CoolFocus 5.
A mom is on the phone and 2:30 won't show up online. Here is what to check, and the one place staff and online clients are different.
Staff can book almost any time
When you book a client yourself, the time list shows your openings plus a start every 30 minutes through your hours. You don't need an opening first. Times when the location is closed, or blocked, aren't listed.
So "no opening" only stops online booking: your booking page, the widget, partner apps and the Scheduler API. Those offer only openings.
Find out why a client can't book online
On the Scheduler, click the time and choose the appointment type. CoolFocus tells you the reason, with a button to fix it.
There's no opening then. "There's no Ultrasound opening at 2:30 PM on Tuesday." Click Add an opening, or decide 2:30 shouldn't be offered.
The location is closed. Closed hours, a closed date, or a block, like "Hope Valley is closed on November 26 (Thanksgiving)." Click Edit hours to change the hours or closed dates. If it's a block, click Remove block.
It's too soon or too far ahead. "Ultrasound needs 24 hours notice, and 2:30 PM is inside it." Click Change notice to change it on the type's Online tab. A time that has already passed just says so.
The type isn't turned on for online booking. Click Turn on online.
When a time is fine, it says how many openings it has.
Still stuck?
Chat with us from the Help button and tell us the date, the time and the appointment type.