WayCool Software, Inc.

How can I manage deceased or inactive donor records?

How are donations handled in CoolPay, and what should I do to resolve duplicate or unintended charges?

How can I identify and resolve duplicate donor records?

Jessica Mitchell

Donors

How can I manage Recurring Donations in CoolFocus?

Donors Dashboard

Risks Associated with ACH Transactions in CoolPay

CoolPay

Will sponsored donations show up on a donor's email statement?

Why does a donor see a 3D Secure authentication error?

Utilities - Donors

How do I make sure donors receive email receipts?

Data Entry - Donors

What is the difference between the "Email Receipt Requested" box on the Donor Record and the one on the Contribution?

Emailing Donor Receipts and Giving Statements

NCOA/CASS Information

FAQs - Donors

Find answers and get help from Intercom Support and Community Experts

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